Formal Letter: Complaint About Unsatisfactory Food And Restaurant
Service
QUESTION:
Imagine that you were very
dissatisfied with the food and service at an expensive restaurant where you
entertained your family. Write a letter of complaint to the restaurant’s
management. Include the following points:
§ Rude
waiters
§ Poorly
cooked food
§ Unhygienic
conditions
§ Wrongly
totalled bill
§ Noisy
surroundings
§ Old and
uncomfortable furniture
In your letter you should:
§ state
your complaint
§ elaborate
on your complaints
§ ask the
management to rectify the complaints
§ express
your thoughts about dining at the restaurant again
……………………………………………………………………………………………….
SAMPLE {Formal Letter}
Lot 201, Jalan Teratai,
Taman Guchil Jaya,
18000 Kuala Krai,
Kelantan.
__________________________________________________________________
The Manager,
Seasons Restaurant,
Jalan Halimah,
15000 Kota Bharu 15
APRIL 2011
Dear Sir,
Complaint About Unsatisfactory Food And Restaurant Service
I wish to express my
dissatisfaction about the food and service at your established and well-known
restaurant. On behalf of my family, I would like to raise a few points regarding
this matter. My family and I had dinner at your restaurant on 10 April 2011 to
celebrate my mother’s 50th birthday.
We expected to have a great time at your seafood restaurant but unfortunately
we did not.
2. Your waiters treated us rudely and inconsiderately. We had to
wait for about half an hour before we could order any food. The
waiter spoke to us rudely whilst
taking the orders. In fact, he scolded my mother who wanted to have a cup of
tea without sugar. He claimed that the restaurant does not serve such a
drink. For your information, my mother has diabetes and is trying to avoid
taking sugary food and drinks.
3. The poorly cooked food was also unsatisfactory. We were
surprised to find out that the roast chicken and fish that we had ordered were
still raw and inedible. The mushroom soup tasted a bit sour and the fried prawn
was overcooked. We made a complaint about the food to your waiters and cooks
but no further action was taken.
4. Besides the poorly served food we also felt uncomfortable
with the dirty and unhygienic conditions at your
restaurant. The food was greasy. There were some cats wandering searching for
food. These bad conditions are harmful as they might get food poisoning and
other health problems.
5. I nearly lost RM57 as a result of the wrongly
totalled bill I
was given. It was my sister who noticed the unreasonable price of the food.
Then we recounted the bill and found that out it was wrongly calculated. The
total was supposed to be RM120 but the calculation made by the cashier showed
RM177.
6. Another problem that spoiled our evening was the noisy
surroundings, especially the yelling of waiters and waitresses
calling names and taking orders from the customers. Besides this, the loud
music and noise coming from the kitchen also contributed to this unsatisfactory
situation. What was more disappointing were the defective fans and
air-conditioners. The weather was very humid and there were a lot of people in
the restaurant. There are also old anduncomfortable furniture in your
restaurant.
7. Hereby, I would like to make
suggestions to help you solve these problems. First of all, I suggest that
you look at your restaurant and make sure no more cats and other stray animals
are on your premise. You should also train your waiters and cooks to provide
good service and food to customers. It would be better to use a calculator to
avoid mistakes in totalling the bill. You need to repair the defective fans and
air-conditioners immediately. Last but not least, cleanliness should be
maintained in all parts of your restaurant.
I hope that you will look into
these complaints and take immediate actions. It is very important to remember
that ‘The Better The Service, The Better The Business’.
Thanking you in advance for
your co-operation.
Yours faithfully,
Rodziana
(RODZIANA RAZALI)
.
