QUESTION
Imagine that you were very dissatisfied with the food and service at an expensive restaurant where you entertained your family. Write a letter of complaint to the restaurant’s management. Include the following points:
-
Rude
waiters
-
Poorly
cooked food
-
Unhygienic
conditions
-
Wrongly
totalled bill
-
Noisy
surroundings
-
Old
and uncomfortable furniture
In your letter you should:
-
state your complaint
-
elaborate on your complaints
-
ask the management to rectify the complaints
-
express your thoughts about dining at the
restaurant again
.............................................................................................................
SAMPLE
{Formal Letter}
Lot 201, Jalan Teratai,
Taman Guchil Jaya,
18000
Kuala Krai,
Kelantan.
_____________________________________________________________
_____________________________________________________________
The Manager,
Seasons Restaurant,
Jalan Halimah,
15000 Kota Bharu
15
APRIL 2011
Dear Sir,
Complaint
About Unsatisfactory Food And Restaurant Service
I wish to express my dissatisfaction about
the food and service at your established and well-known restaurant. On behalf
of my family, I would like to raise a few points regarding this matter. My
family and I had dinner at your restaurant on 10 April 2011 to celebrate my
mother’s 50th birthday. We expected to have a great time
at your seafood restaurant but unfortunately we did not.
2. Your waiters treated us rudely and
inconsiderately. We had to wait for about half an hour before we could order
any food. The waiter spoke to us rudely whilst taking the orders. In
fact, he scolded my mother who wanted to have a cup of tea without sugar. He
claimed that the restaurant does not serve such a drink. For
your information, my mother has diabetes and is trying to avoid taking sugary
food and drinks.
3.
The poorly cooked food was also
unsatisfactory. We were surprised to find out that the roast chicken and fish
that we had ordered were still raw and inedible. The mushroom soup tasted a bit
sour and the fried prawn was overcooked. We made a complaint about the food to
your waiters and cooks but no further action was taken.
4. Besides the poorly served food we also felt
uncomfortable with the dirty and unhygienic conditions at your
restaurant. The food was greasy. There were some cats wandering
searching for food. These bad conditions are harmful as they might get food
poisoning and other health problems.
5. I nearly lost RM57 as a result of the wrongly
totalled bill I was given. It was my sister who noticed the unreasonable
price of the food. Then we recounted the bill and found that out it was wrongly
calculated. The total was supposed to be RM120 but the calculation made by the
cashier showed RM177.
6. Another problem that spoiled our evening was
the noisy surroundings, especially the yelling of waiters and waitresses
calling names and taking orders from the customers. Besides this, the loud
music and noise coming from the kitchen also contributed to this unsatisfactory
situation. What was more disappointing were the defective fans and
air-conditioners. The weather was very humid and there were a lot of people in
the restaurant. There are also old and uncomfortable furniture in
your restaurant.
7.
Hereby, I would like to make suggestions to
help you solve these problems.
First
of all, I suggest that you look at your restaurant and make sure no more cats
and other stray animals are on your premise. You should also train your waiters
and cooks to provide good service and food to customers. It would be better to
use a calculator to avoid mistakes in totalling the bill. You need to repair
the defective fans and air-conditioners immediately. Last but not least,
cleanliness should be maintained in all parts of your restaurant.
I hope that you will look into these
complaints and take immediate actions. It is very important to remember that ‘The Better
The Service, The Better The
Business’.
Thanking you in advance
for your co-operation.
Yours faithfully,
Rodziana
(RODZIANA
RAZALI)
.
